This Privacy Policy is published by Petal and Post Pty Ltd (“we/us’’) in terms of the Protection of Personal Information Act, 2013, as amended.
Our details are:
Registered name: Petal and Post Pty Ltd
Registration number: 2018 / 372120 / 07
Information Officer: Kim Steyn
Physical address: Petal&Post, 375 Albert Road, Woodstock, 7915
Postal address: Same as above
Contact telephone number: +27 71 454 6124
Contact email: hello@petalandpost.co.za
Website address: www.petalandpost.co.za
We respect your rights when we collect and process your personal information, including your right to be reasonably protected against the unlawful collection, retention, sharing and use of your personal information.
If you have any questions regarding this notice or concerning your personal information, please contact us.
This Privacy Policy aims to give you information on how we collect and process your personal information through any form of your engagement with us.
It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are fully aware of how and why we are using your personal information. This Privacy Policy supplements the other notices and is not intended to override them.
We do not process the data of minors nor special categories of personal information . Do not provide us with any such personal data, as it will constitute an immediate and automatic breach of this Privacy Policy and our Terms.
Our website may include links to third-party platforms, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party platforms and are not responsible for their privacy statements or terms. When you leave our website, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.
We may collect the following personal information from you when you access and use this website and register for and use any of our products and services:
– Full names
– Email address
– IP address/addresses
– Browser details and technical data (including internet protocol address/es, login data, browser type and version, time zone setting and location, cookies, browser plug-in types and versions, operating system and other technology on the devices you use to access the website)
– Telephone number (landline)
– Mobile phone number
– Bank account number
– Name of account holder
– Type of account
– Name and branch of bank
– Branch code
– Home address or recipient’s address
– Transactional information such as payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices and other details of products and services you have obtained from us, or provide to us
– Marketing preferences.
We may also collect, use, and share aggregated (anonymised) data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate technical data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.
Giving us this personal information is voluntary. However, if you do not give us this information, we may be unable or limited in our ability to provide any services or products to you. Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform in terms of the contract we have or are trying to enter into with you (for example, to provide you with services or allow you to provide us with your services). In this case, we may have to cancel your access to our services but we will notify you if this is the case at the time.
We collect, use and share personal information in and through a number of our operational systems and processes when supplying goods and services to our customers and in our business dealings with our suppliers, service providers, and business partners.
We will only use your personal information when the law allows us to and for legitimate reasons, which you hereby expressly understand and consent to. Most commonly, we will use your personal information in the following circumstances:
– where we have your express consent to do so;
– where we need to consult with you or perform on the service contract we are about to enter into or have entered into with you;
– where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
– where we need to comply with a legal or regulatory obligation.
The personal information we collect from you may be used in one of the following ways:
– To personalize your experience of our services and products;
– To improve our services and products;
– To improve our customer service, including to more effectively respond to your customer service requests and support needs;
– To enter into any contract with you;
– To perform any contractual obligations we owe to you;
– To process payments;
– To comply with our obligations under any law;
– To send periodic emails and other direct marketing communications about our other products and services;
Please note that we only collect and process your information for one or more of the above purposes and for no other purpose unless we have obtained your consent beforehand.
In most instances, we will only collect personal information about you directly from you. In other circumstances, we may collect your information when you visit and use our website, or from third parties such as analytical providers, marketing platforms and search information providers.
If we ever need to collect your personal information from another source, we will try to get your consent beforehand, unless that information is already public record or it is not reasonably practical for us to do so.
We will only keep your personal information for a limited time until the purpose for which we collected your personal information in the first place has been met. After that, we will then delete or destroy it, unless we need to keep it for longer for evidential reasons or to comply with our other legal obligations.
We may keep your personal information for statistical or research purposes. But we will then remove any unique identifiers which can be used to link that information to you. In other words, the information will be anonymous and cannot be used to identify you.
We implement and maintain a variety of physical and technical security safeguards to keep any personal information in our possession secure against internal and external risks, taking into account generally accepted information security practices and procedures.
Any financial or payment information processed online is and will always be transmitted via Secure Socket Layer (SSL) technology and then encrypted by reputable payment gateway or hosting service providers and stored in a database which is only accessible by persons authorized to such systems, and who are required to keep the information confidential.
Petal&Post Pty Ltd uses third party payment service providers such as PayFast (https://www.payfast.co.za/) and Snapscan (https://www.snapscan.co.za/) – link to their websites is supplied users who require further information.
We do not store credit card information or other sensitive financial or personal information on our servers.
Any financial or payment information processed online will always be transmitted by us via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers’ database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
If the security of our systems or our service providers’ systems is ever breached, and your personal information is leaked or shared with someone who is not authorised to have it, we will notify you as soon as it is reasonably possible in the quickest way possible to help you avoid or reduce any potential losses, including via email sent to your last known email address.
You have the right to ask, free of charge, whether we have a record of any of your personal information and the details of that information.
While we take reasonably practical steps to make sure our records containing your personal information are always complete, accurate and updated when necessary, you must notify us immediately if you believe any personal information in our possession is inaccurate or out of date.
We will then investigate the matter and if any personal information is found to be incorrect, incomplete, inaccurate, irrelevant, excessive, out of date, misleading or was not collected according to the terms of this privacy notice, we will correct, update or delete that information within a reasonable time.
If you notify us that any of the personal information we have about you is not correct or accurate, or needs to be updated, we will immediately stop using that information until we have either corrected or updated it, or we can show that the information is actually correct and up to date.
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. This does not include trusted third parties who assist us in conducting our business, or providing our services and products to our customers. Such persons are each bound by a contractual duty to keep your personal information confidential and secure.
We may also release your personal information when we believe it is necessary to comply with the law, or protect our rights, property, or safety, or the rights, property or safety of yourself or other persons.
We may also share certain de-identified visitor and other information with outside parties for marketing, advertising, or other uses.
We may also share your personal information with third parties to whom we may choose to sell, transfer, or merge parts of our company or our assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens to our company, we may continue to use your personal information in the same way as set out in this Privacy Policy.
It may be necessary from time to time for us to transfer your personal information to a jurisdiction other than your own for the purposes of supplying a particular service or product to you, or for storing information using the services of a third party hosting provider (cloud storage).
When we do need to transfer your personal information to another country, we will only do so if that country has the same or similar legal protection in place to protect your personal information.
Yes, cookies are small files that we use on the website which transfers to your computer’s hard drive through your web browser (if you allow it) to enable us to recognize your login details, browser and capture and remember certain information about your settings and preferences.
We use cookies to make our website and our users’ experience more efficient and to help us improve our services.
If you do not want information collected using cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our website and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Privacy Policy and our other policies or terms.
We may contact you by mail, telephone, e-mail or other electronic messaging services with offers of similar products or services or information that may be relevant and useful to you. By registering to use any of our products or services and providing us with your contact details, or the contact details of your company and other registered users, you consent to being contacted by these methods for marketing purposes.
If you don’t want to receive any marketing communications from us, please use the built-in prompts provided on those communications or contact us at hello@petalandpost.co.za at any time. Where you opt-out of receiving these marketing messages, this opt-out will not apply to other personal information of yours which we process for another lawful basis or necessary communications we send when you use our services.
If you have previously indicated that you do not want to receive any marketing communications, you don’t have to do anything further.
Whilst we may use your personal information within our company, we will get your express opt-in consent before we share your personal information publicly with any entity outside of Milli Crowdfunding for marketing.
You have rights in relation to your personal information where we are the relevant “Responsible Party” over such personal information. Please contact us to find out more about, or manifest, these rights:
– request access to your personal information;
– request correction of your personal information;
– request erasure of your personal information;
– object to the processing of your personal information;
– request a restriction of processing your personal information;
– request transfer of your personal information; and/or
– right to withdraw consent.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Users with citizenships from jurisdictions other than South Africa, please note that we comply with South African data protection laws when processing your personal information as we are a South African entity. Should foreign law be applicable to your use of our services and/or our website in any way, including how we may process your personal information, please contact us and we will gladly engage with you on your rights.
We respect your right to privacy and undertake to only collect and use your personal information when it is necessary and relevant to our business needs and only according to the terms set out in this notice.
If you are not happy with anything we do in relation to your personal information, you may lodge an objection or complaint with Petal&Post at 0724058657 and hello@petalandpost.co.za.
If your objection or complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the Information Regulator at:
The Information Regulator (South Africa)
SALU Building,
316 Thabo Sehume Street,
PRETORIA
(Att: Ms Mmamoroke Mphelo)
Tel: 012 406 4818
Fax: 086 500 3351
inforeg@justice.gov.za
Date of last review: 11 January 2024
This Privacy Policy is subject to change without notice and is updated or amended from time to time and will be effective once we upload the amended version to the Platform. Your continued access or use of our services constitutes your acceptance of this Privacy Policy, as amended. It is your responsibility to read this document periodically to ensure you are aware of any changes.
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